Our Customer Service team tries to ensure that the product you ordered is delivered to your satisfaction in the style/size/color you selected. If, upon inspection, you discover that the incorrect product has been shipped to you, please email our Customer Service department immediately, to arrange a replacement or a full refund.

Only totally unworn as new shoes will be accepted for return or exchange.We recommend that you always try your new shoes on over a soft, clean surface. This will help prevent soiling the suede soles of the shoes. Unused shoes must be returned within 21 days with a copy of the packing slip and a letter stating refund or exchange. Refund will be subject to a $5.00 restocking fee per pair. Returns for exchange will not be subject to a handling fee but will be required to pay the shipping fee per pair with a U.S. shipping address. You will also be responsible for shipping and packaging charges both to and from your location for returns not as a result of our error.